Peak Recovery Lab
SMS Communications

How Peak Recovery Lab handles SMS opt-in and consent.

Peak Recovery Lab is the booking platform that powers SMS reminders for the businesses you book with. The business you booked with is the message sender; Peak Recovery Lab facilitates delivery on toll-free 866-682-7234. This page documents the full opt-in flow, the consent disclaimer shown at the time of phone-number collection, message frequency, sample messages, and how STOP and HELP work.

Explicit consent STOP & HELP supported Marketing optional No third-party sharing

Two SMS programs — both opt-in

Peak Recovery Lab operates two distinct SMS programs over the toll-free number. Customers must explicitly opt in to each; marketing is optional and unchecked by default.

Transactional reminders (required to book) Booking confirmation, appointment reminders, cancellation, reschedule, and check-in instructions. Up to 5 messages per appointment.
Marketing & promotions (optional) Occasional deals, openings, and announcements from the business you booked with. Up to 2 messages per week. Off by default.
Carrier-compliance keywords (always available) Reply STOP to opt out of all messages. Reply HELP to receive contact info. Reply START to opt back in.

Opt-in flow on the booking form

Consent is collected by the customer’s direct booking interaction with the business—at the moment the phone number is provided, with the disclaimer visible above the submit button.

  1. 1 Customer chooses a service and time on the business’s booking page (e.g., businessname.pointmintz.com).
  2. 2 Customer enters their mobile number and email at the contact step.
  3. 3 The consent disclaimer is shown immediately above the “Confirm booking” button. The transactional checkbox is required to complete booking; the marketing checkbox is optional and unchecked by default.
  4. 4 Customer reviews and clicks “Confirm booking”. The booking is recorded with the customer’s explicit consent timestamp.
  5. 5 The business sends transactional reminders via Peak Recovery Lab over 866-682-7234 in line with the disclosed frequency.
Booking form — phone & consent step
Mobile number
I agree to receive transactional SMS about my appointment from {Business Name} sent through Peak Recovery Lab on toll-free 866-682-7234. Up to 5 messages per appointment. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms. (Required to book.)
Send me occasional promotions from {Business Name} (optional, up to 2 messages per week, opt out anytime by replying STOP).
Confirm booking

Verbatim consent disclaimer

This is the exact text shown to the customer at the time their phone number is collected.

By providing your mobile number you agree to receive transactional SMS messages about your appointment from {Business Name} sent through Peak Recovery Lab (toll-free 866-682-7234). Up to 5 messages per appointment. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms.

{Business Name} is replaced at render time with the actual booking business’s name (e.g., “Mintz Cuts”), so the customer always sees the first-party sender clearly identified.

Sample messages

Examples of messages sent by businesses on Peak Recovery Lab, modeled on Microsoft’s TFV guideline format.

{Business Name}: Your appointment is confirmed for Sat May 16 at 2:00 PM. Reply R to reschedule. Reply STOP to opt out, HELP for help. Msg & data rates may apply.
{Business Name}: Reminder — appointment tomorrow at 2:00 PM. See you then. Reply STOP to opt out, HELP for help. Msg & data rates may apply.
{Business Name} Promos: Walk-ins welcome Saturday 10–4. 2 msgs/week. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out.

STOP, HELP, and START are always honored

The Peak Recovery Lab inbound SMS handler responds to compliance keywords on every number, regardless of customer status. Replies are automatic and immediate.

  • STOP — reply: “You’re unsubscribed from Peak Recovery Lab texts. Reply START to opt back in.” The customer is opted out of all SMS in our records.
  • HELP — reply: “Peak Recovery Lab: For help, call 866-682-7234 or email hello@fitnessrecovery.pointmintz.com. Reply STOP to opt out. Msg & data rates may apply.”
  • START — reply: “SMS updates are back on. Reply BOOK, CONFIRM, CANCEL, RESCHEDULE, WAIT, or HERE anytime.”
  • UNSUBSCRIBE — treated as STOP.

What we don’t do

  • We do not share customer phone numbers with third parties for marketing.
  • We do not send SMS without explicit booking-form consent.
  • We do not require marketing opt-in to complete a booking; marketing is a separate, optional checkbox.
  • We do not ignore STOP or HELP. The handler returns the canonical reply within seconds.
Peak Recovery Lab is the messaging facilitator; the booking business is the first-party sender. Both are identified clearly to the customer at consent time and in every message.